Before joining Reddaway, Naomi’s work days were spent outdoors studying and protecting plants in the Sierra National Forest. She was a botanist’s assistant for the Forest Service. Her job was part of a scholarship she received while attending college, but when her second cousin was diagnosed with leukemia, Naomi left school to help her cousin care for him. Long story short, Naomi’s day used to begin with getting in a truck and heading out for a day of hiking. Now, as a Reddaway terminal clerk, she helps make sure our trucks head out for the day on time for a day of pickups and deliveries.
Naomi Gets Her Days Off with an Early Start
Naomi arrives at our Fresno terminal at 6:00 am. On the dot, she’s reviewing what happened overnight, resolving any issues that occurred and making sure everything is going well. Naomi also is a dispatcher for our Santa Maria terminal and dispatches drivers for pickups and deliveries. With the schedule set and drivers on their ways, Naomi starts her calling appointments. Her day ends at 2:30 pm, which is perfect for this busy step-mom of four.
“Naomi goes way beyond basic requirements and is known across the company and our division for her customer service. Her high level of service has been a benefit to our customers, as well as Reddaway for the entire 11 years that she’s been with us. The central division vice president, area sales director, Fresno terminal manager, multiple account managers and many more can name a time when Naomi went over and above for them. She is a huge asset to our company and a reason our Fresno terminal is so successful,” says John Quandt, Reddaway account manager.
Naomi’s favorite part of her job is problem solving, which makes the customer happy. She says, “Every issue is unique and there is a sense of accomplishment solving it and letting the customer know all is handled. Nothing gets old because we don’t do the ‘one person has one job’ here. We do a variety of things, which helps us understand the operations as a whole. Like the recent mudslides in Southern California after the Thomas Fire have closed a major freeway, we’re helping our terminal there and its customers reroute to get freight out.”
Great Women Role Models
Women were already working in the terminal when Naomi joined Reddaway in 2006. In fact, her terminal manager was a woman and a great role model.
“Erin taught me how to talk the language to people. At the beginning, there was some push back, but it was just because I was new. I gained confidence and learned everything I could. After that, there was no push back anymore. You just have to prove you know your job,” Naomi explains. “Learning new things was just how I was raised. My dad worked in fields and eventually became farm manager. Adding to your knowledge base opens possibilities. In trucking, there’s always new things to learn.”
A Friendly Environment That Naomi Recommends
When you find something you enjoy, you tend to share with it with others. That’s exactly what Naomi did with Reddaway. Now, she has a friend and her sister working at Reddaway, too. “If you’re lucky enough to find a job you like, and that pays and treats you well, it’s worth recruiting others so they can enjoy the same environment, too,” Naomi explains. “A steady job lets you plan for a stable family life.”
Naomi used to work a second job at a well-known retail nursery. But with Reddaway’s salary and work schedule stability, she was able to quit retail and spend more time with her family. Naomi has four step-children, ages 20, 17, 13 and 11, who keep her on her toes. Since she’s off by 2:30 pm, she has plenty of time to run them to their sports, orchestra and other activities.
A Happy Ending for Naomi’s Family
Naomi’s willingness to go above and beyond meant donating a kidney to her second cousin after his second bout with leukemia left him in need of a kidney transplant. He had to be cancer free for two years before doctors could perform the transplant. Naomi was the first in line to be tested as a potential donor. She was a perfect match, so her second cousin didn’t have to be put on the transplant wait list.
The transplant took place at Lucile Packard Children’s Hospital Stanford in 2013. “Reddaway helped raise money for the operation. My cousin and I did a fundraiser. My team donated and helped spread the word. Everyone was very supportive. My cousin’s son turns 18 in May, 2018. The transplant had a happy ending,” Naomi says.
We asked what Naomi likes to do for fun in her spare time. She just laughed and said, “With four kids, I have no spare time. On weekends, I’m at the skate park with the kids. And, I tell which season of the year it is by which sport the kids are in at the time.” She thinks maybe in the future she’ll consider going to our Santa Maria terminal to be closer to the beach.